How should employee use of artificial intelligence be governed?
Efficiency question :
Employees’ understanding of artificial intelligence varies considerably. It is therefore essential to establish guidelines and train teams to build shared knowledge and encourage good practices.
Key issues:
The main challenge is to align employees’ knowledge and skills. Introductory training on ChatGPT or the built-in features of Microsoft Copilot helps create a common understanding of AI’s capabilities and limitations.
Challenges:
The organization must establish clear usage rules to reduce reputational risks, errors that could affect business results, and data confidentiality risks. Employees need to develop sound habits for using AI responsibly.
Technology:
Short, prerecorded, on-demand courses offer an accessible way to standardize knowledge. Training on ethics and secure AI use helps employees understand risks and best practices.
Developer's advice:
Provide all employees with common foundational training, followed by courses tailored to their roles. Support this approach with an internal AI usage policy specifying authorized tools, confidentiality rules, and individual responsibilities.