Where should an organization start to improve its digital efficiency?
Efficiency question :
To improve an organization’s digital efficiency, first identify repetitive tasks, inefficient processes, and time-consuming activities. The goal is to determine where technology can generate the greatest productivity gains with a reasonable investment.
Key issues:
Organizations often have several digital tools but use only a portion of their capabilities. Before investing in new technology, assess existing tools, employees’ skills, and opportunities for automation.
Challenges:
Large digital transformation projects can be tempting. However, complex projects require more resources and carry greater risks. It is better to begin with simple improvements that are quick to implement and produce easily measurable results.
Technology:
Microsoft 365 tools, including Excel, Power Query, Power Automate, Power Apps, SharePoint, and Copilot, offer many ways to automate tasks, improve information flow, and support decision-making. Technology choices should always follow the organization’s needs.
Developer's advice:
Not all digital improvement projects deliver the same return on investment. Some require major effort for limited results, others require moderate effort for moderate gains, while some require little effort and deliver significant results. Prioritize this last category from the outset. This approach quickly generates productivity gains, frees up resources, and gradually builds a culture of continuous improvement.