Which tasks can be entrusted to artificial intelligence?
Efficiency question :
Artificial intelligence can handle a wide variety of tasks aimed at improving productivity. Three broad categories of use can be distinguished:
AI features built into existing software, supporting writing, analysis and information processing.
Conversational agents that query knowledge bases and provide answers using available information.
Agentic AI agents that can trigger or carry out actions, such as creating documents, sending notifications or updating data.
Repetitive tasks, information searches, document analysis and activities requiring consultation of multiple sources are good opportunities to introduce AI.
Key issues:
The main consideration is determining which tasks can be entrusted to AI and which require human validation or intervention.
Automation should deliver measurable improvements in time or quality while maintaining appropriate control over outcomes and decisions.
Challenges:
Data confidentiality, quality and structure are important challenges. Agents should access only the information required for their functions.
Validation mechanisms are also necessary, particularly when AI can trigger actions or modify data.
Technology:
Microsoft Copilot brings AI into Microsoft 365 applications. Microsoft Copilot Studio enables the creation of specialized agents that can query knowledge sources and, depending on their configuration, perform actions through connectors and Power Automate flows.
At SLV Expert, we favor this environment for its integration with Microsoft productivity tools and organizations’ information systems.
Developer's advice:
AI capabilities are evolving extremely rapidly. Features available today may be significantly improved or replaced within a few months.
It is therefore better to define business needs and expected outcomes before selecting a technology. Regular technology monitoring then helps organizations benefit from new capabilities without unnecessarily multiplying tools.